Capitec: Bsc agent-helpdesk

  1. closing date: 2019/01/16
BSC Agent: Helpdesk (190111-8) - Capitec Bank
Job Title BSC Agent: Helpdesk
Division Business Support
Business Unit Business Support
Location - Branch / Campus Bellville BSE
Location - Province Western Cape
Purpose of the Role To provide excellent service to the branch network by attending to telephonic/ written enquiries and complaints within the agreed service levels. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to set business standards.
Qualifications National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience At least 2 years’ experience as an Inbound Call Centre Agent or Helpdesk Agent (Essential)
Technical and Administration support within a Contact Centre Environment would be ideal
Knowledge and skills IT Qualification (at least an A+) will be an advantage
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Additional Requirements Willingness to work shifts
Working hours: Shift work (Saturdays and Sundays compulsory)
Clear Criminal and Credit Record
Logical / systematic approach to enquiries
Own reliable transport