Capitec: Service consultant


closing date: 2019/01/18

Job Title Service Consultant
Division Operations
Business Unit Branches
Location - Branch / Campus Mitchells Plain Plaza
Location - Province Western Cape
Purpose of the Role Capitec Bank is on the lookout for a dynamic, self-motivated team member sharing our passion for excellent client service. As a Service Consultant (Teller), you are required to deliver a quality front-line banking service to our clients within the branch by:
• consulting with clients
• gathering and capturing of information
• deposit-taking transactions
• new client take on procedures
• assisting clients with general banking related queries
Qualifications National Senior Certificate (Grade 12) (Essential)
3 year qualification; business or related (Preferred)
Experience Preference will be given to candidates with:
• Face to face client service experience within a retail / client service industry
• Experience in the identification of sales leads and cross-selling opportunities
• Supervisory / first line management experience (includes acting management experience) is an added advantage
Knowledge and skills Knowledge and understanding of:

• Basic calculations
• Retail/consumer service environment

Competencies required:

• Passion for client service
• High energy levels and a sense of urgency
• Impact within a team environment (dynamic, articulate, has presence)
• Emotional maturity
• Conscientious
• Adaptable
• Analysing and diagnosing skills
• Computer literate in MS Office

Additional Requirements • Clear criminal and credit record
• Willing to work extended working hours and weekends
• Access to transport (personal / public)
• Flexible and mobile across regions is an advantage
• Must have fingerprints which are detectable / recognisable on Capitec Bank’s internal electronic banking system