FNB: Messaging Officer- IRC147544




at 4 First Place, Bank City, Johannesburg, Gauteng, South Africa in Settlement and Swift Executive
Ends 10 May 2018

About us, purpose, experience and qualifications
about us
FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand’s business values. We recruit self-starters who have a passion for what they do. We empower them, hold them accountable and reward them appropriately. We value diversity in our people, particularly for the way that this contributes to innovative thinking. If you think you will flourish in our environment, and you believe you have the necessary skills and competencies for the position advertised, then we are looking for you! All suitably qualified candidates will be considered. Appointments will be made in line with the Bank’s EE Strategy.
purpose
To promptly investigate and efficiently answer payment and messaging queries initiated by the FirstRand group, its customers and by overseas banks, with corrective action being taken where necessary. To reconcile suspense accounts and system interfaces. To control access to systems owned by Settlement & SWIFT (S& S), monitor that these systems function in line with SLA’s and provide 1st level support to users. To monitor work flows and intervene, where appropriate, to address disruptions.
experience and qualifications
Grade 12 or suitable equivalent
Further education or qualification advantageous
2 to 3 years’ experience in treasury or general banking environment with exposure to messaging standards and payment methodologies
Knowledge of SWIFT messaging formats
Knowledge of domestic and cross border payment methodologies
Compliance with policies and procedures
Ability to prioritise activities to ensure personal and team efficiency
Self-confidence and initiative
Interpersonal and team skills
Good verbal and written communication skills
Sense of urgency
Problem solving
Quality and output orientation
Computer literate
Customer service orientation
Ability to work under pressure, and to help colleagues whose workload is unusually high – i.e. team player
additional requirements
There are no additional requirements associated with this vacancy.
responsibilities
Resolution of queries relating to incoming and outgoing messaging and SWIFT-based payments.
Reconciliation of suspense accounts and system interfaces, investigating unmatched items and initiating corrective action.
Administration of access control in respect of payment and messaging systems owned by S& S, involving setup of users, assignment of access profiles, resetting of passwords and regular audit of system users.
System monitoring, problem identification and reporting.
Re-routing of misdirected messages to correct destinations
Management of day-to-day work flows.
Provision of 1st line support in respect of system operation and consulting services, including advice on correct message formatting.
The identification and selection of solutions through the independent application of experience and the analysis and evaluation of information
Resolving problems using company policies, principles and standard procedures.
Accountable for managing own tasks Messaging Officer, Johannesburg


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