Hollard: Claims Negotiator (NM-10449)


Job Location
- South Africa -- Umgungundlovu District -- Pietermaritzburg

Job Type

26 April 2018

Closing date
04 May 2018 23:59

Hello… an exciting new opportunity has just come available in our Hollard Insure, Pietermaritzburg branch. We are looking to recruit a Claims Negotiator.

Role Objectives:

Process all claims assigned, within the set standards required by the company thus contributing to the productivity of the division.
Enhance the image of the company through the continuous delivery of efficient and effective customer service
Key Responsibities:

Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims.
Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
Service to brokers: Over and above normal claims processing duties such as technical advice and other assistance.
Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
Registration: All claims received to be registered within 24 hours of receipt.
Required Knowledge, Experience and Skills:

Good knowledge of Commercial insurance with at least 3 years’ experience
Claims procedure
Insurance terminology
Legal knowledge (prescription act, insurance act, FAIS)
Underwriting knowledge (ability to interpret policy wording, understanding how claims information impacts on underwriting)
Basic risk assessment knowledge (understand the assessment process, with an ability to appoint the right assessor)
Reinsurance and treaties (basic understanding)
Product knowledge
Basic financial knowledge (estimates, premiums, co-insurance)
FAIS compliance
Educational Requirements:

Insurance qualification or equivalent advantageous
Closing date: 4 May 2018

“Applications for this role will be prioritised in line with our transformation objectives as per our Employment Equity Plan” Claims Negotiator, Pietermaritzburg

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