Medic Mobile designs, delivers, and supports world-class software for health workers who provide care in the hardest-to-reach communities. Our software is free, open-source, and deployed at scale in the last mile of healthcare. Evidence-based workflows come together in the software to support health workers and families, helping to ensure safe deliveries, track outbreaks, treat illnesses at the doorstep, communicate about emergencies, and more. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is secured as a human right.
By the end of 2017, Medic Mobile was supporting a network of more than 20,000 frontline health workers. In our next phase of growth, we are scaling through large partnerships and reaching out to health organizations with minimal resources. We aim to support health workers serving 100 million people between 2017 and 2021.
Our global team supports more than 60 partners across 23 countries, with offices in San Francisco, Nairobi, and Kathmandu. Medic Mobile brings a wide range of experience and creative solutions to complex problems, building and delivering technology that works for people who have been marginalized.We are looking to immediately hire a Technical Lead to assist our partners in implementing Medic tools to be based in Nairobi, Kenya with 50% travel in Africa.
Please treat the pre-requisite qualifications more as guidelines than as a non-negotiable checklist. Our team is spread around the world, and we need someone who enjoys working virtually and with a diverse team.
Report to: Africa Senior Tech Lead
We believe that the technologies, work environments, and approaches to global health and development you've experienced in the past, and have mastered in-depth will be useful to further build Medic's tools and technology. We expect that you are a quick learner and equally quick to adapt to new and changing technologies. Ideally, you are proactive, a strong written and verbal communicator, self-directed, self-motivated, committed and passionate about Medic Mobile's mission, and excited to join a dynamic, growing team
Manage project technical configuration: Work independently and with project managers to write technical scope of work, support service design, configure and customize communication technologies and data visualization dashboards to meet partner health program requirements. Collaborate with project team to create user manuals, deploy and train on technologies, assist with managing of project timelines specific to tech and monitor tech usage.
Assure on-time delivery of new product, and also collecting, validating, analyzing and archiving all product data management information.
Collaborate with internal teams - design, product development, strategic sourcing, planning and others - to ensure a unified and sustainable new product development channel.
Lead implementation of engineering initiatives, configurations and prototyping to improve the new product development process and outputs.
Support product development: Work with internal team of designers to describe mHealth needs and opportunities in the region to ensure these needs are addressed in Medic Mobile's current tool kit or product roadmap.
Represent Medic Mobile: Support in proposal writing, publications and presenting Medic Mobile in meetings and events when called upon to do so.
Education and Qualifications:
Bachelor's degree in Computer Science, Engineering, Mathematics or Statistics and 5+ years relevant experience or equivalent combination of education and experience.
Have legal work permits for Kenya
Be a technology power user, excited to learn even more
Be a strong communicator, proficiency in English (Essential)
Research, Analyze, Design, Document, Develop and Deploy: Data driven analytics; event driven analytics + Automated analytic software, techniques, and algorithms
Determine user needs; analyze system capabilities to resolve problems on program intent, output requirements, input data acquisition, programming techniques and controls
Diagnose problems, troubleshoot, and develop technical solutions to a range of technical issues
Design, develop, document, test, and debug software and mathematical solutions to mission problems
Apply appropriate standards, processes, procedures, and tools throughout the development life cycle
Confer with technical leads, systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces
Correct program errors, prepare operating instructions, compile documentation of program development, and analyze system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls
Analyze user needs and software requirements to determine feasibility of design within time and cost constraints
Offer expertise regarding methods, standards and technical considerations for software applications
Assist with developing and executing test procedures for software components.
Have experience with relational and non-relational databases e.g PostgreSQL, MySQL, CouchDB, PouchDB and MongoDB.
Have experience in scripting languages (Appscript/Shell/Awk)
Have experience using command-line tools on Linux (preferred) or another UNIX-like operating system.
Have interest in working with and learning from a globally distributed team of mHealth technology experts.
Have good communication and interpersonal skills with the ability to pass on information clearly to users and to grasp difficulties perceived by users.
Have a strong customer service orientation that establishes a good working relationship with customers, with the attitude of wanting to assist people and pass-on their knowledge and experience to others.
Have the ability to work under high pressure, meet deadlines, monitor and follow-up on pending matters under minimum supervision.
The ideal candidate will
Be familiar with Android SDK, relational databases, document-based databases, and the map/reduce algorithm.
Be experienced in managing projects in the health and/or information technology sectors
Have a strong background in mHealth and public health; be ambitious about empowering community health workers and improving the health of remote and disconnected communities.
Be able to identify commonly recurring requests for assistance and provide advice on how these can be prevented or minimised, through training, user awareness, and changes in configuration.
Have excellent technical knowledge of computer applications and systems.
Show good logical diagnostic skills and ability to exercise good judgement in the resolution of problems.
Have the ability to multi-task in dealing with several different problems at a time.
Have significant experience in design and development of technology solutions to increase international development project impact.
Have project work experience with open source technologies.
A minimum of 5+ years of senior level experience in designing and implementing ICT programs for social development programs.
Experience developing successful, replicable and sustainable projects.
Expertise in research to practice - identifying best practices and adapting them to program realities.
A team player accustomed to building team capacity and developing communities of learning among host country partners and counterparts.