Training & Support Manager at Amazon Fronts





Amazon Fronts Ltd - We have been in the consultancy service for approximately 5 years in which we have grown in terms of services quality and improved business processes.Job Description

Responsible for training all direct and agent shops staff.
Responsible for supporting all agent shops during start-up week.
Report to the line Manager all cases of Nonperformance.
Ensure to have clear understanding of all Betin products & platforms.
Ensure to have a clear understanding of Betin bonuses and promotions.
Ensure to have clear understanding of Agents' commissions and reconciliation processes.
Ensure to have a clear understanding of procedures that agent shops must follow to report any issue.
Ensure to keep updated on points 4,5,6 and 7.
Ensure to follow the training program and schedule as per the directions provided by the line manager.
Run refresh training for underperforming shops identified by Area Managers.
Perform any other duty that may be assigned from time to time.

Qualifications

Excellent people skills and ability to work with people from different part of the country.
Bachelor's degree a plus.
Excellent verbal, written and interpersonal communication skills.
Excellent organization skills.
Must be a self-motivator and self- starter.
Must have solid time management skills.
Must be able to effectively deal with people at all levels inside and outside of the Company.
Ability to multitask and successfully operate in a fast paced, team environment.
Must adapt well to change successfully set and adjust priorities as needed
Must be proficient with Microsoft office (Intermediate word, basic Excel).


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